Acclima

We value transparency. The primary purpose of our privacy policy is to describe how and when we may collect, store, use, share, and protect your information.

Last Revised: October 24, 2023

This Privacy Policy (“Policy”) sets forth the guidelines and practices of Acclima, Inc. (“we,” “us,” or “our”) regarding the collection, use, storage, and disclosure of personal and non-personal information obtained from users (“you” or “your”) of our website (“acclima.com”), Data Portal, and Cloud Services (collectively, “Our Services”) related to the download and viewing of data collected by sensors in agriculture and research industries that study soil moisture and other data points.

Information We Collect

We may collect the following types of information from you.

Personal Information:

We may collect personal information that you voluntarily provide to us, such as your name, email address, contact information, and any other information you choose to provide when accessing or using Our Services.

Non-Personal Information:

We may automatically collect non-personal information, including but not limited to your IP address, browser type, device information, and other technical information that does not personally identify you. This information is used to analyze trends, administer the Website, and gather demographic information.

Use of Information

We may use the collected information for the following purposes:

Provision of Services:

We use the information to provide you with access to Our Services and enable you to download and view data collected by sensors in agriculture and research industries.

Communication:

We may use your personal information to communicate with you, respond to your inquiries, and provide customer support.

Data Sharing Program:

If you choose to opt into our data sharing program, you may give consent for your data to be included in our machine learning training datasets. By doing so, you acknowledge that when actionable results are obtained from the models we develop, you will be included in the benefits resulting from such models.

Internal Purposes:

We may use the information for internal purposes such as improving our services, conducting research, and enhancing the user experience on Our Services.

Data Storage and Security

To our knowledge and understanding, we conform with all applicable federal and international laws regarding data storage and security. We employ reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

Storage in United States  

Even if you access Our Services from a foreign country, we store your information in the United States in accordance with its laws. By using our Website, Cloud Portal, and data services you consent to the transfer of your information to and storage of your information in the United States.

Security Measures but No Warranty

We implement a variety of reasonable security measures to maintain the safety of your personal information. That said, security can never be guaranteed. We don’t warrant the security of any information that we collect through your use of Our Services.

Third-Party Disclosure

We do not share your data with third parties without your explicit consent, except in the following circumstances:

Anonymized Data:

We may disclose aggregated or de-identified information about our website, customers, and users without restriction.

Service Providers:

We may engage trusted third-party service providers to assist us in providing Our Services. These service providers may have access to your information solely for the purpose of performing their services and are obligated to maintain the confidentiality of your information.

We may also use third party analytics tools, such as Google Analytics, Google conversion tracking, and Facebook Pixel. In these cases, our third-party service providers may use cookies for our analytics purposes.

Legal Compliance:

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or investigate potential violations.

Business Transfers:

If we’re involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, all your information may be sold or transferred as part of that transaction. This Policy will apply to your transferred information.

Your Rights and Choices

You have the following rights and choices regarding your information:

Access and Update:

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

Opt-Out:

If you no longer wish to participate in our data sharing program, you can opt-out by contacting us.

Cookies and Tracking Technologies:

You can set your browser to refuse all or some cookies or to be notified when cookies are being sent. However, please note that disabling cookies may impact your experience of Our Services.

Online Store

Online Purchases and Retail Sales

Order Information:

When you make an online purchase or engage in retail sales through our website, we collect information necessary to process your order. This may include your name, shipping address, billing address, payment information, and contact details. We use this information to fulfill your orders, provide customer support, and ensure a smooth transaction process.

Payment Processing:      

For online purchases, we may use third-party payment processors to facilitate payment transactions. Please note that your payment information is processed directly by these third-party providers, and we do not store your complete payment details locally or remotely.

Order History:

We retain a record of your order history, which may include details of products or services you have purchased from us. This information is used for customer support, returns, and warranty services.

Physical/Digital Retail Sales Data:

If you make purchases at our physical location, we may collect the necessary information to complete a transaction. This may include your name, shipping address, billing address, payment information, contact information and transaction details. This information is used for inventory management, sales analysis, and customer service. This information can be collected by physical means and can be entered into our transaction system digitally. All physical copies containing payment information of any kind are destroyed within 24 hours of the transaction being processed. Digital transaction records contain only what was ordered, when, and by who. Order details collected digitally that are related to any payment information, are encrypted upon collection, and then removed entirely within one business day.

Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected information from a child, please contact us to request its deletion.

Changes to this Policy

We reserve the right to modify or update this Privacy Policy at any time, without prior notice, to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes we make to this Policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of Our Services after the posting of any modifications to this Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated Policy.

We recommend that you review any updates carefully. If you do not agree with the revised Privacy Policy, you should discontinue accessing or using Our Services.

Please note that your use of Our Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions or concerns regarding this Policy or our privacy practices, please contact us using the information provided in the “Contact Us” section below.

By accessing or using our Services, you agree to be bound by the most recent version of this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@acclima.com or 1763 W Marcon Ln #175, Meridian, ID 83642.

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